Privacy Policy & Terms and Conditions

Privacy Policy

At Understanding Ear, LLC, we respect your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information you provide when you access our website, purchase our products or services, interact with us, or engage with us through social media and other online platforms. It also describes certain rights you may have regarding information we collect.

Please read this Privacy Policy carefully. We may update this policy from time to time and will identify changes by updating the “Last updated” date on this page. Changes become effective when published unless otherwise required by law. We encourage you to review this policy periodically.

Information We Collect

We may collect information when you visit our website, purchase a product or service, contact us, subscribe to communications, interact with us on social media, or otherwise engage with Understanding Ear.

Personal Data

Personal data may include information that identifies or can reasonably be associated with you, such as your name, mailing or billing address, email address, telephone number, and other information you voluntarily provide.

You may provide this information when contacting us, purchasing services or products, subscribing to communications, responding to website content, participating in programs or training, or otherwise interacting with us. Refusing to provide certain information may limit your ability to use particular website features or purchase certain offerings.

Derivative and Technical Data

Our website, hosting providers, analytics providers, and other service providers may automatically collect technical information when you access the site. This may include your IP address, browser type, device information, referring and exit pages, dates and times of access, pages viewed, cookies, log information, and similar technical data.

Financial Data

Financial data relates to payment methods used to purchase our products or services. Payment information may be transmitted directly to third-party payment processors rather than stored by Understanding Ear.

Third-party payment processors may include Stripe and PayPal. Their use of your financial information is governed by their own privacy policies and terms.

Social Networking Data

When you interact with Understanding Ear through social networking platforms, we may receive information that you have made available through those platforms, subject to your privacy settings and the platform's policies.

Mobile Device and Application Data

When applicable, use of our website or services through a mobile device or application may result in the collection of device information, identifiers, technical information, or location-related information, depending on your device settings, permissions, and the technologies being used.

Other Information You Provide

You may voluntarily provide additional information when participating in surveys, contests, giveaways, training, programs, groups, inquiries, or other activities associated with Understanding Ear.

How We Use Your Information

We may use information collected from or about you to operate our business, provide requested products or services, fulfill our obligations, communicate with you, improve our website and offerings, protect our business, and comply with applicable legal obligations.

This may include using information to:

• Create and administer accounts when applicable.
• Deliver products or services purchased or requested by you.
• Correspond and communicate with you.
• Process payments, transactions, or refunds.
• Provide newsletters, updates, or information about offerings.
• Interact with you through social media.
• Request feedback.
• Notify you about changes to products or services.
• Resolve disputes and troubleshoot problems.
• Administer contests, surveys, or giveaways when offered.
• Analyze website use and trends.
• Improve our website, services, and communications.
• Prevent or investigate fraud or misuse.
• Comply with legal obligations or lawful requests.
• Protect the rights and interests of Understanding Ear and others.

Grounds for Processing Information

Legitimate Business Interests

We may use information for legitimate business purposes, including communicating with you, operating and improving our business and website, protecting our interests, and providing information, products, or services you request.

Performance of a Contract

We may use information when necessary to enter into or perform an agreement with you.

Consent

We may process certain information based on your consent where applicable. You may withdraw consent where permitted, although doing so may affect access to certain services or features.

Legal Obligations

We may use or process information when reasonably necessary to comply with applicable law, regulation, court order, legal process, or other legal obligation.

When We May Disclose Information

We may share information with third parties when reasonably necessary to operate our business, provide services, process transactions, protect our rights, or comply with legal obligations.

Third-Party Service Providers

We may disclose information to third parties that assist with services such as website hosting, payment processing, email delivery, communications, analytics, advertising, customer service, or other business functions.

Legal Requirements

We may disclose information when required by law, subpoena, court order, or other lawful process, or when reasonably necessary to protect rights, property, safety, prevent fraud, manage risk, or establish or defend legal claims.

Business Transfers

Information may be transferred in connection with a merger, acquisition, reorganization, financing, bankruptcy, dissolution, sale of assets, or similar business transaction or proceeding.

Advertising and Analytics

We may use third-party advertising or analytics providers. These providers may use cookies or similar technologies in accordance with their own privacy policies and applicable law.

Public and Group Interactions

Information you voluntarily post or share in public areas, comments, groups, courses, communities, or other interactive spaces may be visible to other participants or members of the public, depending on the platform and its settings.

Tracking Technologies

Log Files

Our website and hosting providers may use standard log files containing information such as IP addresses, browser type, internet service provider, referring and exit pages, date and time stamps, and website activity. This information may be used for security, administration, analytics, and understanding website use.

Cookies

Cookies are small data files stored on or accessed through your device. We or our service providers may use cookies for website functionality, authentication, preferences, analytics, security, advertising, and understanding website performance.

Types of cookies may include:

• Essential cookies used to operate the website.
• Functionality cookies used to remember preferences.
• Social media cookies associated with social features.
• Analytics cookies used to understand website activity.
• Advertising cookies used when applicable to advertising and marketing activities.

Browser settings may allow you to limit or disable cookies. Doing so may affect the availability or functionality of portions of the website.

Pixel Tags and Similar Technologies

We or our service providers may use pixels, web beacons, and similar technologies to understand website use, email engagement, advertising performance, security, and other business-related activity.

Email Confirmations

Email services may provide information about whether communications have been delivered, opened, or interacted with. This information may be used to understand and improve communications.

Website Analytics

We may use third-party analytics services, including Google Analytics, to better understand how visitors use our website. Analytics providers may use cookies or similar technologies to collect information about website activity.

You may review Google's privacy information and available Google Analytics opt-out tools through Google's own websites and services. Advertising and social media platforms may also provide privacy and advertising preference controls directly through their services.

Processing Your Information

Understanding Ear may use third-party processors to perform business functions. We may also process information internally as necessary to operate, administer, maintain, and improve our website and offerings, enter into and perform agreements, maintain records, communicate with clients and customers, comply with legal obligations, obtain professional advice, and protect our rights and interests.

Information processed may include:

• Account and contact information.
• Website usage and technical data.
• Information voluntarily provided through profiles or forms.
• Information submitted while using our services.
• Comments or other content voluntarily posted online.
• Information submitted through inquiries or correspondence.
• Transaction and purchase information.
• Email and newsletter subscription information.
• Other information reasonably necessary to fulfill legal obligations or protect legitimate interests.

International Data

Our website and third-party service providers may use servers located in the United States. If you access our website from outside the United States, information may therefore be transferred to, processed in, and stored in the United States or other locations used by our service providers.

We take reasonable steps to use reputable providers and protect information during transmission and processing. However, no internet transmission or storage system can be guaranteed to be completely secure.

Where you use a password or account credential, you are responsible for maintaining its confidentiality and for taking reasonable steps to prevent unauthorized access.

Data Retention & Security

Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, to operate our business, maintain appropriate records, resolve disputes, enforce agreements, or comply with legal obligations.

When information is no longer reasonably needed, it may be deleted or otherwise disposed of in accordance with our practices and applicable requirements. Third-party providers maintain their own retention practices, which we do not control.

Security

We take reasonable measures intended to protect personal information against unauthorized access, loss, misuse, or disclosure. No security measure, electronic storage system, or transmission method is completely secure, and we cannot guarantee absolute security.

Children

This website is not designed for use by children under age 16, and we do not knowingly solicit personal data from children under 16. If you believe information has been collected from a child under 16, please contact us.

Sensitive Data

Please do not send highly sensitive personal information through public website postings or ordinary email unless specifically requested and an appropriate method has been provided. This may include Social Security numbers, genetic information, detailed health information, financial account credentials, or other highly sensitive data.

Your Privacy Rights

Depending on where you live and the laws applicable to your information, you may have rights concerning personal information we maintain about you. These rights may be subject to exceptions, verification requirements, and other legal limitations.

Where applicable, these may include the ability to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request information about how personal data is used or disclosed.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information where required by law.
• Restrict or object to certain processing where legally available.
• Opt out of certain marketing communications.
• Submit a complaint to an appropriate privacy or supervisory authority where applicable.

We may request reasonable information to verify your identity before acting on a privacy request. We may also retain information when required or permitted by law, including for recordkeeping, contractual, fraud-prevention, security, or legal-claim purposes.

To make a privacy request, contact [email protected] .

California Privacy Rights

California residents may have additional rights regarding personal information under applicable California privacy laws. Depending on the circumstances and applicable legal requirements, these may include rights to request information concerning personal information collected, used, disclosed, shared, or sold; request correction or deletion; and exercise other privacy choices provided by law.

Understanding Ear does not intend to sell personal information for monetary consideration. California residents wishing to submit a privacy request may contact [email protected] .

We may take reasonable steps to verify the identity and authority of a person submitting a request before responding.

Newsletter & Marketing Communications

You may voluntarily provide your name, email address, or other contact information to receive newsletters, updates, or marketing communications from Understanding Ear.

You may unsubscribe from marketing emails using the unsubscribe mechanism included in those communications or by contacting us. We may retain limited records relating to prior subscriptions or unsubscribe requests when reasonably necessary for business or compliance purposes.

Information may be shared with service providers as reasonably necessary to deliver communications, administer marketing activities, analyze results, or operate our business. We do not intend to sell your personal information to third parties for monetary consideration.

Terms and Conditions of Use for Understanding Ear, LLC

General Provisions

This website is owned and operated by Understanding Ear, LLC, a New York company.

You must be at least sixteen years of age to use our website. Use of this website is at your own risk. We use reputable third-party platforms and take reasonable efforts to maintain the site. However, we make no guarantee that individual use of the website will be completely secure or uninterrupted.

These Terms and Conditions may be updated from time to time. The current version will be identified by the “Last updated” date on this page.

Terms of Site, Product, Service, Program and Course Access

Programs, products, services, courses, and related materials offered by Understanding Ear, LLC are referred to collectively in these Terms as the “Offering.” These Terms govern your access to and use of the Offering.

Your purchase, access, or continued use of an Offering constitutes agreement to applicable Terms, disclaimers, policies, and purchase terms presented to you.

Certain paid Offerings may require you to be at least 18 years old or the age of majority in your applicable jurisdiction.

Intellectual Property

Images, text, designs, graphics, logos, videos, course materials, worksheets, workbooks, lessons, trademarks, service marks, and other original materials provided by Understanding Ear are owned by or licensed to Understanding Ear, LLC unless otherwise identified.

Limited License

When you purchase or opt in to receive an Offering, you receive a limited, non-transferable, non-exclusive, revocable license to access and use the applicable materials for your personal, non-commercial use, subject to the applicable purchase terms.

Unless expressly authorized in writing, you may not:

• Resell or transfer access to an Offering.
• Share paid materials with people who have not purchased or received authorized access.
• Republish an Offering in whole or in part.
• Distribute materials as your own work.
• Reproduce or modify materials for unauthorized distribution.
• Claim ownership of Understanding Ear intellectual property.
• Use an Offering or related materials for an unlawful purpose.

Permission to Use Content

Requests to reproduce, publish, distribute, or otherwise use Understanding Ear content or materials beyond permitted personal use should be sent to [email protected] .

Enforcement

Understanding Ear reserves all rights and remedies available under applicable law in response to infringement or unauthorized use of its intellectual property.

Security & Assumption of Risk

Account Security

You are responsible for safeguarding usernames, passwords, and other credentials associated with your access to an Offering.

Payment information may be processed through third-party payment processors such as Square, Stripe, or PayPal. Those providers maintain their own terms, privacy practices, and security procedures.

Confidentiality

Website use, general inquiries, public interactions, and ordinary communications do not by themselves create a legally privileged or confidential relationship. Separate client agreements may establish additional privacy or confidentiality expectations for particular services.

Assumption of Risk

By accessing our website, Offerings, or related materials, you accept responsibility for decisions and actions you choose to take based on information or educational materials provided to you, subject to rights that cannot lawfully be waived.

Disclaimers

Educational and Informational Content

Website content and general educational materials are provided for informational and educational purposes. They do not constitute psychotherapy, psychological or medical diagnosis, medical treatment, legal advice, financial advice, or other licensed professional advice.

If you need medical, psychological, legal, financial, or other licensed professional services, you should consult an appropriately qualified professional.

Results and Outcomes

Individual experiences and outcomes vary. Testimonials, examples, case discussions, or descriptions of results do not guarantee or predict a particular outcome for another person.

General Disclaimer

To the fullest extent permitted by applicable law, Understanding Ear, LLC disclaims liability for losses or damages arising from improper use of or reliance upon general website content, educational materials, products, or services, except to the extent liability cannot lawfully be excluded or limited.

Third-Party Content

Understanding Ear is not responsible for unlawful, defamatory, offensive, inaccurate, or otherwise improper conduct or content created by third-party users, participants, websites, platforms, or service providers.

Warranties

To the fullest extent permitted by law, programs, products, services, website content, and related materials are provided “as is” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Technology

We make reasonable efforts to use reliable technology and platforms. We do not guarantee uninterrupted access or freedom from technical errors, outages, third-party failures, viruses, or other harmful components.

Errors and Omissions

We make reasonable efforts to provide accurate and current information but do not warrant that all website or Offering content is complete, error-free, or current at all times.

Financial Considerations

Refunds

Due to the nature of the services and products provided, refunds are not available unless otherwise specified in writing or required by applicable law.

Specific coaching services, sessions, programs, courses, or other Offerings may be subject to additional payment, cancellation, rescheduling, refund, or access terms disclosed at the time of purchase or in a separate agreement.

Course Purchase Refunds

Where a particular course or Offering includes a stated refund policy, that policy and any conditions communicated at the time of purchase will apply.

Chargebacks

If you believe a billing error has occurred, please contact Understanding Ear before initiating a chargeback so that we have a reasonable opportunity to review and address the issue. Understanding Ear reserves the right to provide applicable transaction records, access records, purchase terms, and other relevant documentation to a financial institution reviewing a disputed transaction.

Recurring Payments

If you authorize a payment plan or recurring payment arrangement, payments may continue to be processed by the applicable third-party payment provider in accordance with the terms accepted at purchase until the payment obligation is completed or otherwise terminated according to the applicable agreement.

Outstanding Balances

Outstanding balances remain due according to the applicable purchase or client agreement. Understanding Ear reserves rights and remedies available under applicable law concerning unpaid amounts and reasonable collection costs.

Dispute Resolution & General Legal Terms

Good-Faith Resolution

If a dispute or potential claim arises, the parties agree to make a reasonable good-faith effort to resolve the matter directly before pursuing formal litigation. Where appropriate, the parties may attempt mediation or another form of alternative dispute resolution.

Non-Disparagement and Unlawful Conduct

Nothing in these Terms is intended to prevent truthful reviews, protected speech, lawful reporting, or the exercise of rights that cannot legally be waived. Understanding Ear reserves its rights under applicable law regarding knowingly false statements, unlawful harassment, defamation, intellectual-property violations, or other unlawful conduct.

Entire Agreement

These Terms, the Privacy Policy, applicable purchase terms, and any separate written agreement governing a particular Offering constitute the applicable agreement concerning use of the website and Offering, subject to the terms of any controlling written client agreement.

Governing Law and Jurisdiction

These Terms are governed by applicable laws of the State of New York and the United States, without regard to conflict-of-law principles, except where another law must apply. Disputes shall be addressed in an appropriate jurisdiction as permitted by applicable law and any controlling agreement between the parties.

Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

All Rights Reserved

All rights not expressly granted are reserved by Understanding Ear, LLC.